Compliance

As the security industry continues to grow it has been imperative that rules and regulations were put in place to protect both the security guards and the patrons. In Tennessee the security guard regulations come from the Private Protection Security Act (Tennessee Code Title 62 Chapter 35) which became a law in 1988. This law not only regulates any security company, but also the individual security guards.

Every Rock Solid employee must complete a training program that includes subjects covering issues from crowd management and guest services to ADA compliance and emergency preparedness. Our business plan insures that our management team continually monitors our staff and events to ensure that our clients’ expectations are not only met, but exceeded. Our supervisors are well versed in crowd management techniques, utilize communication skills, and receive additional continual training to always stay on the cutting edge.

Our company no longer allows our event staff members to be unlicensed. Due to the recent changes in the Tennessee Code, we require all staff to maintain a state security license. We prefer to cross train our team members on multiple jobs and use redeployments to keep our clients cost to a minimum. There is never a concern about who can work in what position because all of our team members are prepared to assist at any position or post.

Although the state only requires four hours of training to receive a state license, Rock Solid mandates that every employee must attend and complete a minimum of eight hour classroom training and then each must receive on-site and venue specific training.